Under the Accessibility for Ontarians with Disabilities Act (AODA), 2005, Valley Manor Inc. must meet the requirements of accessibility standards established by regulation. This policy establishes the accessibility standards for customer service for the organization, in accordance with Ontario Regulation 429/07. This policy applies to all employees of the organization, Board of Directors, volunteers, agents, and contracted service provider staff.
The AODA was created to ensure that goods and services provided in Ontario are accessible to people with disabilities, and that persons with disabilities are treated with respect, dignity and equality. Valley Manor Inc. is committed to providing respectful services that focus on the unique needs of the individual.
Valley Manor Inc. will ensure that all employees and volunteers are trained in compliance with the Customer Service standard requirements and AODA.
Valley Manor Inc. is committed to servicing people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public.
Valley Manor Inc. is committed to welcoming and servicing people with disabilities who are accompanied by a support person and will work with the support person to ensure access to service.
Valley Manor Inc. will communicate with people with disabilities in ways that take into account their disability.
Valley Manor is committed to ensuring that these 6 core components of the Accessibility Act are followed:
- Use of Service Animals Responsibility
- Use of Support Persons
- Notification of Service Disruption
- Accessibility Training
- Feedback Process
- Assistive Devices and Communication
Ontario Human Rights Code, Ontario Disabilities Act, Accessibility for Ontarians with Disabilities Act